Frequently Asked Questions
Smooth Sailing: Your Jungle Queen Questions Answered
Important Cruise Information
When you arrive at the marina, if you have your barcode available either via a mobile device or printed, please proceed directly to the boat to check in.
If you did not print your email confirmation and barcode, please have it available on your phone or written down, and present it to the Box Office Concierge at the ticket counter on arrival to receive your boarding passes.
Every passenger must have a boarding pass to board the boat. Infants {under 3 years of age) must be in our passenger count. So, when making a reservation, please indicate any infant{s) accompanying you.
If you have a specific question that is not addressed in on the website, please contact us at (954) 462-5596, or email us at info@junglequeen.com.
Please note that the Jungle Queen Riverboat Ticketing Box Office is cashless and accepts all major credit and debit cards for ticket purchases.
Ticketing and Reservations
- Do you have to make reservations for a specific date or time? Yes, if you want to guarantee seats on a specific date and time.
- What do I need to print after I purchase my tickets from junglequeen.com? After you purchase tickets online you will be sent an email with a confirmation number & barcode. If you have the barcode and can show it on a mobile device, upon arrival you may proceed to the boat to check in.
If you can not show the barcode on a mobile device, please print the email confirmation with barcode and proceed to the boat to check in upon arrival. - What if I cannot print my email confirmation? If you cannot print your email confirmation, please have it available on your phone or written down, and present it to the Box Office Concierge at the ticket counter on arrival to receive your boarding passes. As long as you have your confirmation number, we can look up your reservation.
- What is your refund policy? Please go to our Cancellation Policy on this site.
- Can I change my reservation to a different time or a different day? Yes, if the change occurs at least 72 hours prior to the cruise and based on availability. Just call our Box Office at (954) 462-5596.
- Are the seats reserved? There is no reserved seating on the Jungle Queen Riverboat. Reserved seating is available in the dining room for groups of 15+.
- Do I have a confirmation number? Yes. Each reservation / ticketed passenger has a unique number.
- Do I need a passport? No, we stay in coastal Ft. Lauderdale waters.
- Do you charter the boats? Yes. Please fill out the form on our Groups and Charters page or call (954) 462-5596 ext. 4. This extension is for private charters only.
Groups
- Is there a group discount? No, we do not offer discounted rates for groups. You can reach our group department by filling out the form on our Groups and Charters page and we will get back to you quickly, or call us at (954) 771-1221 and Press Option 2.
- How do I make a reservation for my group? If your group is 14 or less you can reserve your tickets online. If your group has 15 or more passengers, please fill out the form on our Groups and Charters page and we will get back to you quickly; or, call us at (954) 771-1221 Press Option 2.
- How do I make a reservation for my school or camp? Call us at (954) 771-1221 and Press Option 2.
Parking
- Is there Parking? Yes, parking is available at the Bahia Mar hotel for a discounted rate of $13.00 for up to six hours. Metered parking is available across the street. You will Park first. Walk directly to A1A, head South through Marina Village and we are the last kiosk on the right.
Food
- If anyone in your group has a food allergy, and/or dietary restrictions, please note this in the Allergy/Dietary Restrictions section when booking or call our Box Office at 954-462-5596 with any questions.
- Can you arrange a vegetarian meal for the Dinner & Show Cruise? No. We do not offer a vegetarian option at this time.
- Do you provide birthday cakes or can we bring a cake? No, we do not provide cakes however you may bring your own cake for a $20 service fee.
- Do you serve food & drinks onboard the boat? Yes, water, soft drinks, beer, wine, liquor, and snacks.
- Do you serve food on your Tropical Isle? Yes. The all you can eat BBQ dinner is served in the chickee hut on the isle.
- Do you serve alcoholic beverages? Yes, both our vessels and Island have full-service bars. Florida State Law requires all persons consuming alcohol be 21 years of age, and we r·eserve the right to check the ID of all individuals purchasing alcohol.
- Can we bring our own food/beverages on the boat? Unfortunately, you are not able to bring drinks or food onboard.
- Can we bring coolers? No, We are sorry, but coolers are not allowed aboard the boat.
Accommodations
- Can you accommodate wheelchairs? Yes, please let us know when making the reservation.
- Are the boat and Tropical Isle handicap accessible? Yes, the boat and Tropical Isle are handicap accessible. Jungle Queen can also accommodate special needs guide(s) if needed, please advise our Box Office at the time of bookings.
- Can we bring a stroller? Yes, strollers securely folded and closed while the boat is underway are permitted for use at our Tropical Isle.
- Are there seat accommodations on the boat for overweight people? Yes, an armless chair can be provided upon request.
- Do you have headphones to hear the commentary in another language? No, we are sorry but we do not.
General
- What time should we arrive for the Island/Dinner Cruise? oarding for the dinner cruise begins at 4:45pm. Seating is first come first serve. Guests should arrive no later than 5:15pm to allow time for parking and boarding. -The ships leaves promptly at 6:00pm.
- Can I get off the ship once I have boarded? No. Due to Coast Guard regulations and for your safety and that of your fellow travelers, once you have boarded you cannot disembark until you either arrive at our Tropical Isle, or upon returning to the dock once the excursion is complete.
- Are your ships Coast Guard approved? Yes. We undergo regularly scheduled U.S. Coast Guard inspections and hold current Certificates of Inspection.
- Are there life jackets on the ships? Yes. The ships are equipped with enough adult and child life jackets in order to accommodate all our guests aboard.
- How many people do the ships hold? The Jungle Queen holds 385 Passengers plus crew, and the River Queen holds 120 passengers plus crew.
- Do you go if it rains? Yes, the ships are protected from inclement weather.
- How long does it take to get to the Tropical Isle? Just under an hour.
- Are there any seats in the sun? The ships are covered on the top, but are open on the sides so the sun does come through in some areas.
- Is it rough on the water? No, the ships cruise only on calm inland waterways.
- Do you go on the ocean? No.
- Are there bathrooms on the ships? Yes, there are bathrooms on the lower deck of the ships.
- Why can’t we go on the very top decks? You can sit on our upper deck, however, access to the top pilothouse deck are authorized for crew only.
- Can we store luggage? Please call our Box Office prior to your cruise to make arrangements to store luggage. All bags are subject to inspection by our Captain, per Coast Guard regulations. We are not responsible for any loss or damage.
- Are there electrical outlets on the ships to plug in oxygen tanks or for cell phone charging use? Yes, we have a limited amount of electrical outlets available aboard our ships for customer use. Please see a crew member for availability.
- Is there a lot of walking on the Tropical Isle? There is a limited amount of walking. Seating is available.
- Is there Wi-Fi on the ships or at the Tropical Isle? There is complimentary Wi-Fi on our Tropical Isle, but not on the ships.
- Do you provide any type of transportation? No. But, many hotels will provide transportation to nearby attractions for a fee. You may also arrange transportation through Uber, Lyft, Taxi.
- Can I leave from the Tropical Isle? No, all passengers must return to the dock aboard the boat. Arrangements can be made in the event of an emergency.
- Can we swim at the Tropical Isle? No, there are no swimming areas at the Tropical Isle.
- Are there high chairs and/or changing tables? There are Koala baby changing stations in both the men’s and women’s bathrooms on the Jungle Queen and the Tropical Isle’s bathrooms. We have a limited number of high chairs that are available for dinner and can also seat you in an area that can accommodate your stroller. Please let us know at the time of booking.
- What is the attire? Casual attire on all cruises.
- Where is the Tropical Isle and how far away is it? Our Tropical Isle is in Fort Lauderdale off the New River, 8 miles west of our Box Office location.
- Is smoking permitted onboard? No smoking on our ships. Smoking on our tropical isle is allowed in these areas only:
* Benches near history wall.
* Back of show area, in-between the show bar and waterfall.
Photographs
- Do you take boarding pictures and how much do they cost? Yes, on the Jungle Queen our photographer takes your party’s photo upon boarding. The photo package costs $20.00.
Contacting Us Regarding FAQs
If you have any questions about these FAQs, or have a specific question that has not been addressed on this website, you can send an email to info@junglequeen.com.
Effective as of: August 2024
