Cancellation Policy

Acceptance of Policy : By completing a reservation or purchasing a ticket, the purchaser acknowledges that they have reviewed and agree to the cancellation, refund, Trip Protection, arrival, weather, operational, and other terms applicable to their reservation.

Punctuality & Missed Departures:
Reservations are valid only for the specific cruise, date, and departure time booked and do not provide a flexible arrival or boarding window. Guests should arrive at least 45 minutes prior to departure for check-in and boarding. The vessel will not delay departure for late-arriving Guests.

• Guests who miss their scheduled departure must check-in at the Box Office
  The reservation will then be handled according to the applicable cancellation policy, including With Trip Protection or Without Trip Protection, as applicable.
• Guests who fail to show up and check-in at the Box Office will be considered a No-Show. No-Show reservations are forfeited and are not eligible for a refund, credit, gift card, or rebooking.
  Late arrival due to traffic, transportation delays, parking, or other circumstances does not require Jungle Queen to delay departure or provide compensation.

Cancellation by Jungle Queen
Jungle Queen reserves the right to cancel a scheduled cruise when, in its reasonable judgment, cancellation is necessary or appropriate due to weather, unsafe operating conditions, mechanical issues, governmental or regulatory requirements, operational circumstances, or other conditions affecting the safe or practical operation of the cruise. If Jungle Queen cancels a scheduled cruise, affected Guests shall be offered the following options:

Option 1. Full Refund. A Guest who elects not to rebook shall receive a full refund of all amounts paid directly toward the canceled reservation, subject to any separately disclosed third-party charges or fees that are expressly identified as non-refundable, if applicable.

Option 2. Rebooking. A Guest who elects to rebook may transfer the reservation to another available cruise date and time without an additional rebooking charge. Rebooking shall be subject to availability and any applicable restrictions associated with the replacement cruise selected by the Guest.

Weather Policy — Rain or Shine
Jungle Queen cruises operate RAIN OR SHINE. Rain, wind, cloudy conditions, weather forecasts, or other inclement weather do not, by themselves, constitute grounds for cancellation, refund, credit, or rebooking. Unless Jungle Queen determines that conditions are unsafe for operation, the cruise will depart as scheduled. A Guest who elects not to attend due to actual or anticipated weather conditions will be subject to the applicable cancellation and No-Show policies. Jungle Queen reserves the right to delay, modify, or cancel a cruise when weather, waterway conditions, governmental restrictions, or other circumstances make operation unsafe or impracticable. If Jungle Queen cancels the cruise, the Cancellation by Jungle Queen provisions shall apply.
For clarity: if Jungle Queen has not canceled the cruise, the cruise is considered scheduled to operate — rain or shine.

Special Events, Holidays, Groups & Private Charters :
Special-event cruises, holiday cruises, private charters, group bookings, discounted promotional tickets, and reservations involving contracted food, entertainment, or other services may have separate cancellation and deposit requirements. Any special cancellation terms provided at the time of booking will supersede this general policy.

Refund Processing : Approved monetary refunds will be issued to the original form of payment whenever possible. The time required for a refund to appear in the guest’s account is determined by the applicable bank, credit card issuer, financial institution, or payment provider. The Trip Protection fee is non-refundable in all circumstances.
Applicable booking, convenience, processing, and third-party fees may also be non-refundable when disclosed at the time of purchase and permitted by applicable law.

Third-Party Bookings : Tickets purchased through a tour operator, online travel agency, affiliate, or other third party may be subject to separate cancellation, modification, credit, and refund requirements established by the seller. Guests who purchase through a third party should contact the original seller regarding cancellations, modifications, credits, and refunds. Where third-party cancellation terms apply to a reservation, those terms will govern the transaction to the extent disclosed at the time of purchase.

Questions?
Contact our reservations team — we’re happy to help you find a date and time that works best for your crew!